Legal Resource Center
The Second Blog in a Series of Three: How You Treat Your Customers Last week we talked about How You Treat Your Staff. But now, what about your customers? Where do they fit on the respect graph? What does good customer service mean to you? Maybe it’s a friendly and accommodating representative who helps you find what you’re looking for. Or perhaps it’s the fast email response you get from your legal advisor when you have an important question that needs answering. Or maybe it’s the human being who answers the phone to help you instead of the automated computer voice that never seems to direct you to right department. Good customer service can mean a thousand different things to
The First Blog in a Series of 3: How You Treat Your Staff In business, it’s easy to get wrapped up in sales, revenues and profits. Although these are critical components in every successful company, sometimes a predominant focus in these areas causes business owners to lose sight of their behaviour and personal conduct in positions of authority. But maintaining respect is key – particularly among people you work with every day. Employees and Respect: It’s a Double-Edged Sword Respect is not a one-way street. In order to establish a healthy working relationship, not only must you show respect to your staff members but they must also show respect to you. And the latter is dependent on the former. As
This is a question that crosses the mind of just about every business owner at some point in time. Ideally, it’s something you take into consideration at the start of your business, not after an unfortunate incident has already taken place. There is no definite, one-size-fits-all solution. In fact, it’s quite the opposite. There are several types of business insurance to choose from and depending on the nature of your product or service, you may need one or all of them to make sure you’re appropriately protected throughout your day-to-day operations. Liability Insurance There are two types of liability insurance: general liability insurance and professional liability insurance. General liability insurance provides protection in the event that you, your employees or
In any business, it’s important to maintain and protect your inventions, proprietary information and corporate identity. Copyrights, trademarks and patents help you do that. But how do you know when to consider these options and what does each apply to? Copyright Copyright means “the right to copy”. Essentially, you own the work. A copyright is an intellectual property law that protects original works that fall under literature, drama, music, art or technical (such as computer software or architecture). It’s important to recognize that a copyright does notprotect the facts, systems, ideas or methods within such works, but rather protects the way in which they are expressed. Did You Know? The moment an original piece of work is created, copyright automatically
As you probably already know, Canada’s new anti-spam law took effect on July 1, 2014. As a business owner operating a company in Canada, it is your responsibility to acknowledge, accept, understand and comply with the new law. Don’t take the ignorant and negligent backseat on this one. The repercussions of your non-compliant actions simply won’t be worth it. Here’s an overview to get you started on the right foot. What’s the purpose? Canada’s Anti-Spam Legislation (CASL) is now in place. It protects Canadians, but at the same time, ensures that businesses can still compete in the global market place. What exactly is Canada’s anti-spam law? CASL dictates that you cannot send a “commercial electronic message” (CEM) if you don’t
You have an excellent product, you’ve mastered the service you offer and you excel at running your business. But when it comes to the legalities behind the scenes, this isn’t exactly your forte. That’s what corporate lawyers and legal advisors are for but unfortunately, not every entrepreneur takes advantage. Take a look at a few of the most common legal mistakes made by entrepreneurs. 1 – Choosing the Wrong Organizational Structure Sole proprietorship, partnership, limited liability company, corporation – there are many organizational structures available to entrepreneurs. At their very core, companies differ in their composition and sometimes it can be difficult to determine the best structure for your business. Many entrepreneurs incorporate too early, too late or set up